Which outcome is NOT aligned with the training goal?

• A. Customers receive accurate product information.
• B. Staff can compare Toyota models with competitors in depth.
• C. Staff focus on upselling techniques without product knowledge.
• D. Staff can help customers make informed decisions.

Answer: (C)

Providing accurate product information and helping customers make informed decisions are the goals of this training. Focusing on upselling techniques without product knowledge clashes with that aim because upselling should be grounded in real facts about the products and in understanding the customer’s needs. When staff lack product knowledge, they can’t answer questions accurately, can’t compare Toyota models with competitors in a meaningful way, and can’t truly help customers decide what best fits them. The other outcomes fit the training objective: delivering accurate information supports trust and correctness, comparing models helps customers evaluate options, and guiding customers toward informed decisions aligns directly with the purpose of the training.